ترجمه فصل 14(Conflict and Negotiation) کتاب Organizational Behavior نوشته Stephen P. Robbins و Timothy A. Judge

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کلمات کلیدی : ترجمه کتب مدیریت , Conflict and Negotiation , Organizational Behavior , تعارض و مذاکره , سبک تعارض ترجیحی

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Chapter 14. Conflict and Negotiation Let us never negotiate out of fear. But let us never fear to negotiate. &mdash;John F. Kennedy &nbsp; Finally, USPS is not particularly competitive with Federal Express (FedEx) and United Parcel Service (UPS), its rivals in the lucrative overnight and ground shipping business. Though USPS is much larger&mdash;it employs 571,566 full-time workers, making it the nation&rsquo;s largest employer after Walmart&mdash;FedEx and UPS hold 84 percent of the express and ground shipping market. One reason USPS is not competitive? More than 80 percent of its budget goes to employee wages and benefits, as opposed to 43 percent for FedEx and 61 percent for UPS. To be fair, USPS does many things well, it has many dedicated workers, and its leaders continue to talk of changing. But change is rarely easy, and it rarely comes without ruffling some feathers. Meanwhile, USPS continues to follow the path of least resistance. Says one expert: &ldquo;Pretty soon it&rsq ...<br clear="both">
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